Privacy Policy

This Privacy Policy describes how OVÉ (“we”, “us”, or “our”) collects, uses, and protects your personal data when you access and use our website www.ove-collection.com or engage with us through any of our platforms.

By using our Website or services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree, please refrain from using the Website.

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1. What Personal Data We Collect

We may collect and process the following types of personal data:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• IP address and browser information
• Preferences and interactions (e.g. wishlist, cart)
• Device identifiers and cookies
• Communication preferences
• Social media profiles (if interacting via social platforms)

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2. How We Collect Your Data

We collect data in the following ways:
• When you browse our Website
• When you place an order
• When you sign up for our newsletter or create an account
• When you contact us via email or social media
• Through cookies and similar tracking technologies
• Via third-party platforms such as Instagram, Meta Ads, Google, or email marketing tools

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3. Legal Basis for Processing (GDPR)

We process your data based on the following legal grounds:
• Consent – for email marketing, cookies, etc.
• Contract – to fulfill your order or respond to your inquiries
• Legal obligations – to comply with tax, accounting, or regulatory requirements
• Legitimate interest – to improve our services, prevent fraud, or personalize user experience

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4. How We Use Your Data

We use your personal data to:
• Process and deliver your orders
• Send you order confirmations and updates
• Respond to your inquiries
• Provide you with customer support
• Send you marketing communications (if you opt in)
• Analyze Website traffic and performance
• Improve our products, content, and services
• Comply with legal and regulatory requirements

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5. Marketing Communications

When signing up via any of OVÉ membership platforms, you consent to OVÉ using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions, and promotions via email, SMS, social media, or post.

You may opt out of receiving these direct marketing communications or change your preferences at any time by clicking the “unsubscribe” link in our emails or by contacting us at the address below.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to:
• Enable basic website functionality
• Analyze traffic and behavior
• Remember your preferences
• Deliver relevant ads

You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookies Policy].

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7. Who We Share Your Data With

We may share your personal data with:
• Payment providers (e.g., Stripe, PayPal)
• Delivery services (e.g., DHL, ACS)
• Marketing platforms (e.g., Klaviyo, Meta, Google)
• IT and web hosting providers
• Legal or regulatory authorities (if required by law)

We do not sell or rent your data to third parties.

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8. International Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or data processing agreements.

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9. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes set out in this Privacy Policy, including fulfilling legal, tax, and accounting obligations. Typically, this is up to 6 years after your last interaction with us.

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10. Your Rights (under GDPR)

You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the details below.

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11. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission is 100% secure, so we cannot guarantee absolute security.

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12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before submitting any data.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

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14. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

OVÉ
Email: info@ove-collection.com
Last updated: 25/06/2025